Document register / Public issue
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Complaints Policy
How to raise a concern with us, how quickly we respond, and what happens if we can't reach an agreement.
PDF / Issued May 2023
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Complaints Policy (editable copy)
The same policy in Word format, for anyone who needs it in an accessible or printable document.
DOCX / Issued May 2023
Making a complaint
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01
Tell us
Call 0778 8905 385, email info@resstconstruction.com, or write to Resst Construction Ltd, Finance House, 2a Maygrove Road, London NW2 2EB. If you write, keep your proof of posting.
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02
We respond within 5 days
We'll acknowledge your complaint and set out what happens next.
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03
We put it right within 28 days
We'll arrange a convenient date to inspect and remedy the work.
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04
Independent resolution
If we reach deadlock, you can refer your complaint to Which? Trusted Traders' Alternative Dispute Resolution service on 029 2267 0040, who will confirm whether you're eligible to use it.
Resst Construction Ltd
Our commitment to our customers requirements ensures uncompromising professional craftsmanship and the unique attention to details that defines complete clients satisfaction
Links
Company Information
- Registered Name Resst Construction Ltd
- Company No. 7570175
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Registered Office
Finance house,
2a Maygrove Road,
,
London NW2 2EB - VAT No. GB 141 6067 35